Terms & Conditions

• Service Packages: ClickBloom provides digital marketing services based on monthly subscription tiers (Launch, Elevate, and Bloom). The specific deliverables for your chosen tier are outlined on our website and in your onboarding documentation.
• Upgrades and Downgrades: Clients may request to upgrade or downgrade their subscription tier. Changes will take effect at the beginning of the next billing cycle.
• Out of Scope Work: Any requests for services outside of your current subscription tier (e.g., requesting professional photography on the Launch tier) will be quoted separately and billed as a one-off project.

• Monthly Retainer: Services are billed on a recurring monthly basis. Invoices must be paid in full before the start of the next month's service cycle.
• Ad Spend is Separate: For clients on the Bloom tier (or those running custom paid ads), the monthly subscription fee covers ClickBloom's management of the campaigns. The Client is solely responsible for all direct ad spend billed by third-party platforms (e.g., Google, Meta, TikTok, Microsoft).
• Late Payments: ClickBloom reserves the right to pause all active work, web hosting, and campaigns if monthly payments are more than 4 days past due.

• Asset Provision: The Client agrees to provide all necessary logos, branding guidelines, and account access in a timely manner.
• Data Protection & GDPR: Because ClickBloom sets up SMS marketing, email marketing, and CRM automations on behalf of the Client, the Client is strictly responsible for ensuring that their data collection and marketing practices comply with UK GDPR and the Privacy and Electronic Communications Regulations (PECR). The Client must ensure they have legal consent to contact their leads.

• Agency Ownership: All websites, landing pages, CRM pipelines, automations, marketing funnels, graphic designs, and custom copy created by ClickBloom remain the sole property and intellectual property of the Agency. The monthly subscription fee grants the Client a license to use these assets while their subscription is active.
• Client Data: The Client retains full ownership of their pre-existing brand assets (logos, trademarks) and all customer data, leads, and contacts generated through the campaigns.
• Photography: For clients on the Elevate and Bloom tiers, ClickBloom retains ownership of all professional photography. While a subscription is active, the Client holds a non-exclusive license for business use of these images. Upon termination of the service, the Client will be provided with all photography produced; however, ClickBloom retains ownership of videos featuring our models, which may be purchased separately for a fee.

• Hosting Services: ClickBloom provides ongoing website hosting, security, and maintenance as part of the active subscription.
• Access Limits: To protect the integrity of our code and systems, the Client will be provided with Content Management System (CMS) access to make basic text or image edits, but will not be granted administrative or FTP access to the server or backend source code.

• Offboarding: Upon cancellation of a subscription, ClickBloom will cease all hosting, CRM, and automation services at the end of the final paid billing cycle. Administrative access to third-party ad accounts (e.g., Meta, Google) will be handed back to the Client.
• Website Buyout Option: As ClickBloom retains ownership of the digital infrastructure and website, the Client's site will be deactivated following cancellation. Clients may choose to acquire the full rights, design, and associated files by paying a one-time Buyout Fee. This fee is calculated by ClickBloom at the time of termination, taking into account the Client's subscription tier, their history of loyalty, and the specific circumstances surrounding the cancellation.
• Transfer of Assets: If the Buyout Fee is paid, ClickBloom will package the website files and transfer full intellectual property rights of the website to the Client. The Client is then responsible for migrating the site to their own hosting provider. If the Client chooses not to buy the website, ClickBloom reserves the right to delete the site files 30 days after the contract terminates.

• Rolling Contract: Unless a specific fixed term is agreed upon, ClickBloom subscriptions are rolling monthly contracts.
• Termination Charges: While ClickBloom does not require a formal notice period, specific cancellation fees apply depending on the timing of the termination. If cancelled during the first month, a fee of £2000 is due; this reduces to £1500 in the second month and £1000 in the third month.
• Offboarding: Upon cancellation, ClickBloom will hand over administrative access to the Client's ad accounts and social media platforms. Web hosting and automated CRM services provided directly by ClickBloom will cease at the end of the final paid billing cycle.
• Performance Guarantee: Should ClickBloom fail to satisfy the Client's requirements within the initial 2-month period, the Client is entitled to terminate the agreement without incurring any early cancellation charges.

In no event shall ClickBloom be liable for any indirect, special, or consequential damages (including lost profits, lost data, or business interruption) arising out of the services provided. ClickBloom's total liability shall not exceed the total amount paid by the Client to ClickBloom during the 2 months prior to the event giving rise to the claim.

Should a conflict occur, both the Client and ClickBloom will convene a mediation session to reach a mutually agreeable settlement.

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.